Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To complete your return, you can contact us at contact@dzunaofficial.com.

If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Items returned without a prior return request will not be accepted.

You can always contact us with any return-related questions at contact@dzunaofficial.com.

Damages and Problems
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can assess and resolve the issue.

Exceptions
Unfortunately, we do not accept returns of gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have and, once accepted, make a separate purchase for a new item.

Refunds
We will notify you as soon as we've received and inspected your return, and let you know if the refund was approved. If approved, you will automatically be refunded to your original payment method within 10 business days. Please keep in mind that it can take some time for your bank or credit card company to process and post your refund.
If it has been more than 15 business days since your return was approved, please contact us at contact@dzunaofficial.com.